Return Policy & Exchanges
RETURNS
15-Day Money Back Guarantee
We have a 15 days return policy, which means you have 15 days after receiving your item to request a return.
We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will issue a refund to your credit card or exchange an unsatisfactory product for another one if returned within 15 days. Please read all our returns policy below for details on how to process.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@essentialcosmetic.ca. If your return is accepted. Return Shipping costs depend on your location and the item purchased. Some Items may include a prepaid return shipping label while others require you to pay any return shipping costs. If you need to pay for return shipping costs, we suggest working with your local post office or preferred carrier to get a cost estimate. Items sent back to us without first requesting a return will not be accepted.
To return your product, you should mail your product to: 2293 Rue La Salle, Longueuil, Québec, J4K 3J7.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return question at Info@essentialcosmetic.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective product or if the product has been damaged by the carrier, is incorrect or has a defect, please contact us and we will send you a return slip.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Client must pay for the return shipping cost.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, 3 to 5 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@essentialcosmetic.ca.